This involves not just repairs and on-going maintenance, but also investments to improve and upgrade our business park and office park environments, including landscaping, infrastructure, and building management systems, to ensure long-term performance and return on the company’s investment.
Clients Come First
Property Management at CTP is underlined by the belief that our most important assets are the more than 425 clients who work in our business parks. The Property Management team is responsible for making sure that our clients and their employees are satisfied and comfortable in our properties, allowing them to focus on their core business. To do this we have grown our team to more than 60 park and facility managers, who meet regularly with clients to assess their current needs as well as to work with them on their future needs. Our clients appreciate a clean and healthy work environment that allows their employees to be more productive, and we work to fulfil that promise.
Property improvements in 2014 included the planting of approximately 15,000 trees across our business parks. Between October and December alone, we planted 4,000 of these in 15 parks under the direction of Dutch landscape architect Lodewijk Baljon, creating a pleasant, low-stress environment for our clients and their employees.
The year 2014 also saw the rollout of full LED light specifications for all new facilities as well as the retrofitting of specific premises upon client request. Long-term business partner Hellmann Worldwide Logistics (see p. 69), was looking to both lower energy consumption and improve the overall working environment for their employees at their 19,000 m2 logistics facility at CTPark Bor as part of their global sustainability efforts.
We maintain an online ServiceDesk application where clients can log in 24/7 to make a service request. Our response rate to these requests is a key performance indicator. In 2014, 90% of ServiceDesk requests were resolved within five working days, meeting our target for the year and successfully responding to company growth while maintaining strong satisfaction levels among both current and new clients.
Standard services that we provide at all of our parks include grass cutting and snow clearing, debris removal and regular trash disposal, as well as maintaining and repairing covered bus stops and ensuring that parks are well marked and welcoming to visitors.
Fostering Community Relations
To assist our clients in parks located near smaller regional towns and villages, we work with local community leaders to connect the local labour force to the jobs available at our parks. For example, at CTPark Bor, where over 1,200 people are employed, CTP set up and operates a shuttle bus directly connecting the park to the nearby towns and villages that are not adequately served by public transportation. At CTPark Modřice, we run a shuttle service connecting the park directly to Brno’s city centre and to the existing public transportation network.