- Process – Review existing, Design improved processes, Implementation of standardized processes, policy alignments and manage Key controls.
- KPI’s – Volumetric, Accuracy, Individual/Team/Department performance and improvement.
- SLA’s/Policies/Procedures – Implementation and adherence.
- Recruitment & Retention – oversight on recruitment/skill set/recruitment process, review staffing levels, alignment to current market and parity/recognition accordingly.
- Organizational – People, Performance review, Structure, PDP’s.
- Leadership – Coaching, Mentoring and Personal Development across the Department, First and Second line leadership training.
- Training – Systems, Functional, Technical and Soft-Skills; Communication, interaction etc.
- Documentation – Closing schedule, Closing check-list, Training materials, On-boarding pack, Accounting and Process Manuals.
- Reporting – Improved reporting, Management Accounts, Fin Statements, Audit reports.
- Continual Improvement – LEAN process management, incorporate organizational growth to existing structure.
Based in Prague.